If you are living in a country that doesn't support our 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK. Follow the steps in the e-mail message to reset your password using a PC. An e-mail message is delivered to the address that you used as your sign-in ID. Enter your sign-in ID (e-mail address) and birth date. You can reach a game advisor here: click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. Select Forgot your password from the sign-in ID (e-mail address) and password screen. I tried this, but it just says that I already registered an if you contacted customer support like stated the game advisor would have squared that away for you.
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